Keeping you and us safe during Covid19
Last updated: 4th June 2020
Firstly, Hannah and I hope you are well and would like to thank you for your continued support during these difficult times. As a small business owner who is self-employed, I could not carry on without you. It seems like a whole lifetime ago that we were able to meet up and carry on life like normal. Sadly, for a while, we have to adapt and change the way we do things to allow us to continue with our lives. As a business this has meant changing the way we carry out our sessions and appointments. We will also need your help to be able to carry on serving you in a safe and sensible manner.
We don’t just sell photographs – we sell an experience – and during these times we aim to continue to deliver our five star service that we are known for, all the while ensuring we keep you safe and our staff. Having your picture taken during Covid19 doesn’t have to be frightening and it certainly doesn’t have to not be fun!
Please keep reading to find out how we aim to keep you safe and what we need from you:
Q: Are you open for photo shoots?
A: Yes, as of Monday 8th of June our studio is open again to the public for photo shoots. We have had to at this time stop doing family portraits, but we are open for pet portraits, headshots, passport photography, viewing appointments and order pickups.
Q: I have a voucher for a family portrait, what should I do?
A: Hold on to your voucher for the meantime. When we start doing family portraits again you will be able to use it, even if it has an expiry date on it (provided it did not expire before 1st February 2020)
Q: How many people are allowed in your studio?
A: We will allow up to 2 people from the same household in the studio at the same time. For viewing appointments, if you have further family who would like to take part in ordering pictures, we can do this online over Zoom, however the decision makers and those purchasing will need to attend the viewing appointment in person.
Q: I have to pick up an order. Do I need an appointment?
A: Yes. You will need to book a slot to pick up your order. You can do this using the link that was sent to you in your email when we told you it was ready.
Q: I need a passport photo. Do I need to book in advance?
A: Yes, however you can often book a same day appointment through our website or over the phone. Please do not just show up, as there is a risk you will encounter us while other members of the public are here.
Q: Do we need to Social Distance when we come to the studio?
A: Yes. We ask you to remain no closer than 2m from our staff at all times.
Q: Do we need to wear a mask?
A: No. Goverment advice does not stipulate the wearing of masks at this time.
Q: When we arrive what should we do (if the gate is open)?
A: If you arrive when the gate is open, please park your car (leaving your coats and belongings in your car) – then make your way up to the studio. When you arrive at our door please DO NOT enter. Instead, press the buzzer button (which we clean after every use). Wait for a response to enter and then make your way in to our reception area. Please sanitise your hands with the hand sanitiser provided. We will then ask you to make your way to our shooting area.
Q: When we arrive what should we do (if the gate is closed)?
A: If you arrive when the gate is closed, please call us on 02890 99 77 98 to let you in through the main gate. Please remain in your car and make your way to the car park – leaving all coats and personal belongings in your car – then please follow Graham (or another member of our staff who greeted you), ensuring you remain 2m from them at all times. We will guide you up to the studio.
We ask you to please be on time for your session/appointment as we have an allocated slot for each client (with some time at the end to clean up). To ensure safety and peace of mind, we are cleaning all surfaces between appointments.
Please do not attend a session/appointment if you have a temperature or are feeling unwell. If you are we will re-schedule your appointment to another day free of charge.
We look forward to seeing you and stay safe.
Graham & Hannah.